PRIVACY POLICY

INTRODUCTION

FLOORED SOLUTIONS AND SERVICES, LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting it through our compliance with this policy. For purposes of this Privacy Policy, the terms "we," "us," "our," and "Floored Solutions" refer to FLOORED SOLUTIONS AND SERVICES, LLC, a Florida limited liability company. The terms "you" and "your" refer to you, as a user of our website located at our official domain ("Website"), our mobile application (if applicable), or as a client, prospective client, contractor, or visitor who interacts with our Company.

We will use our best efforts to ensure that the information you submit to us is used only in accordance with the terms of this Privacy Policy. This policy applies to information we collect: (i) through our Website and digital services; (ii) in email, text, and other electronic messages between you and our Company; and (iii) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

WHAT TYPES OF PERSONAL DATA WE COLLECT

We collect and process several types of personally identifiable information about users of our Website and clients of our flooring installation and repair services, including:

Information You Provide to Us:

• Contact Information: When you request a quote, schedule a consultation, submit a service inquiry, or fill out forms on our Website or in person, we may collect your name, email address, phone number, and property or business address.
• Property and Project Information: To provide accurate flooring solutions, we may collect details about your property, including square footage, existing flooring type, subfloor conditions, design preferences, material selections, budget parameters, and project timelines.
• Financial and Payment Information: When you engage our services or make payments, we may collect billing address, payment account information, and invoice details. We do not store full credit card numbers on our servers; payments are processed through secure, PCI-compliant third-party payment processors.
• Communications: Information you provide when you communicate with us via email, phone, text message, social media, or through our Website contact forms, including project photos, inspiration images, floor plans, or written descriptions of your flooring needs.
• Photographs and Site Documentation: With your permission, we may collect photographs of your property, before/after images of completed projects, and site measurement documentation for project planning, quality assurance, and portfolio purposes.

Information We Collect Automatically:

• Device and Usage Information: When you access our Website or digital services, we may collect your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, clickstream data, and the dates/times of your visits.
• Cookies and Similar Technologies: We may use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze site usage, remember your preferences, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Information from Third Parties:

• We may receive information about you from third parties, such as referral partners, home improvement platforms, general contractors, real estate agents, or material suppliers, to the extent permitted by applicable law.

HOW WE USE PERSONAL DATA

We use personally identifiable information for the following purposes:

• To provide, schedule, maintain, and improve our flooring installation, repair, refinishing, and consulting services;
• To process and fulfill your service inquiries, estimates, consultations, service agreements, and payments;
• To develop customized project proposals, material recommendations, and installation plans tailored to your property and preferences;
• To communicate with you regarding project updates, appointment confirmations, material deliveries, warranty information, and maintenance recommendations;
• To respond to your inquiries, comments, reviews, and customer service requests;
• To send you important information regarding our services, changes to our terms, policies, seasonal promotions, and other administrative communications;
• To comply with applicable legal obligations, including business licensing, contractor regulations, tax reporting requirements, and consumer protection laws;
• To protect the rights, property, or safety of FLOORED SOLUTIONS AND SERVICES, LLC, our clients, employees, subcontractors, or others;
• To detect, prevent, or address technical issues, fraud, unauthorized access, or security concerns;
• For marketing and promotional purposes, including showcasing completed projects in our portfolio (with your prior consent where required);
• For any other purpose with your explicit consent.

WITH WHOM AND WHY WE SHARE PERSONAL DATA

We will not sell your personally identifiable information to anyone, for any purpose. We may disclose personally identifiable information that we collect or you provide as described in this Privacy Policy:

• Service Providers & Subcontractors: To trusted third-party vendors, material suppliers, installation specialists, or other professionals who perform services on our behalf or collaborate on your project. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Affiliates: To our subsidiaries, affiliates, or partner suppliers and distributors, subject to their adherence to privacy standards consistent with this policy.
• Legal and Compliance Partners: To attorneys, accountants, insurance providers, or regulatory agencies when necessary to comply with legal obligations, resolve disputes, enforce agreements, or respond to lawful requests.
• Legal Requirements: To comply with any subpoena, court order, legal process, or request for cooperation from law enforcement or other regulatory or public authorities in response to lawful requests.
• Protection of Rights: To establish, exercise, or defend our legal rights; to enforce our service agreements or terms of use; or to protect the safety and security of our business, clients, properties, or the public.
• Business Transfers: If FLOORED SOLUTIONS AND SERVICES, LLC (or substantially all of its assets) is acquired, merged, or undergoes a reorganization, your personally identifiable information may be transferred as a business asset, subject to applicable law and this Privacy Policy.
• With Your Consent: To fulfill the purpose for which you provide it; for any other purpose disclosed by us when you provide the information; or with your prior written consent, including consent to feature your project in our portfolio or marketing materials.

YOUR CHOICES TO LIMIT USE AND DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION

You have the right to control how we use your personal information:

• Marketing Communications: You may opt out of receiving promotional emails, newsletters, or text messages from us by following the unsubscribe instructions provided in those communications or by contacting us directly at any time.
• Portfolio Use: You may decline permission for us to use photographs or details of your project in our portfolio, website, social media, or marketing materials. We will always seek your explicit consent before featuring your property.
• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that disabling cookies may limit your ability to access certain features of our Website.
• Do Not Track: Our Website does not currently respond to "Do Not Track" signals from browsers. However, you can use the cookie and privacy settings in your browser to limit certain types of tracking.

We will never sell any of your personally identifiable information to any third parties for marketing, advertising, or any other purpose.

YOUR RIGHTS TO ACCESS, CORRECT, OR DELETE YOUR DATA

Subject to applicable law, you have the right to:

• Request access to the personally identifiable information we hold about you;
• Request correction of inaccurate, incomplete, or outdated information;
• Request deletion of your personal information, subject to certain legal exceptions (e.g., records required for contract performance, tax purposes, warranty obligations, or legal disputes);
• Request restriction of or object to certain processing of your information;
• Request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "How to Contact Us" section below. We will respond to your request in accordance with applicable law and may need to verify your identity before fulfilling your request to protect your privacy and security.

SESSION RECORDING & ANALYTICS

We may use session recording tools or third-party analytics services to create reenactments of user behavior based on data collected from the Website's server (such as mouse movements, clicks, or scroll patterns). We use this information to help optimize the Floored Solutions user experience, improve Website functionality, and understand how visitors interact with our content. Session recording tools do not actually record users' screens and never record personally identifiable information. Passwords, payment credentials, and other sensitive data are obscured from view and cannot be tracked via this software.

DATA RETENTION

We retain your personally identifiable information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, contract performance, warranty obligations, or legal compliance purposes). Project files, installation records, and client communications may be retained for a reasonable period following project completion to support warranty claims, maintenance consultations, or future service inquiries.

SECURITY

FLOORED SOLUTIONS AND SERVICES, LLC has implemented reasonable administrative, technical, and physical security measures designed to protect your personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We restrict access to your personal information to employees and contractors who need to know that information in order to provide our services to you. We use physical, electronic, and procedural safeguards that comply with applicable federal and state regulations. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. No one under age 18 may provide any personally identifiable information to or on the Website, order any products or services from us, or attempt to use any of our digital portals under any circumstance. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records as soon as possible.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites, such as flooring material manufacturers, home improvement retailers, design inspiration platforms, or review sites. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, security, or privacy practices of any third-party websites.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the address provided below or write to us at our mailing address. Additionally, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not "sell" personal information as defined under CCPA/CPRA.

INTERNATIONAL USERS

Our services are primarily directed to users and clients located in the United States. If you are accessing our Website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central records are maintained. The data protection laws of the United States may not be as comprehensive as those in your country of residence. By using our services or providing information to us, you consent to the transfer of your information to the United States.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page with an updated "Last Modified" date. If we make material changes to how we treat our users' personally identifiable information, we will notify you by email to the address specified in your account or through a prominent notice on our Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you.

HOW TO CONTACT US

PRIVACY OPT-OUT & PREFERENCES

To update your communication preferences, opt out of marketing messages, request access to your data, or exercise any of your privacy rights described above, please contact us using the methods provided in the "How to Contact Us" section. We will process your request within a reasonable timeframe in accordance with applicable law and will confirm completion of your request when required.